Use Cases: Customer Engagement
Provide an engaging and seamless brand experience for customers!
For 72% of consumers, delivery is the most important criterion for an online purchase (e-commerce mag). This is the last point of contact with the customer, so it should leave an excellent impression.
They work with us
Reassure your customers with an intuitive delivery experience and measure their satisfaction.
With Woop, it's easy to create your own post-purchase customer pathway, customise with your own branding. After each delivery, you can create a survey to measure satisfaction and enrich your know-your-customer data. The information collected through this survey is used to enrich the platform's algorithms and is taken into account for future orchestration operations.
- SMS Notifications
- Customised single- or multi-carrier tracking page
- Email Notifications
Your customer tracks the progress of their order(s) in real time via a tracking page customised with your branding, sent in an email or SMS on behalf of your brand, monitoring the exact timeline of the transport partner. Multi-parcel and multi-carrier orders can also be tracked via the platform.
Be the single point of contact for your customers, regardless of the transport partner selected, and communicate your brand image throughout the delivery process.
By informing your customers in real time about the status of their orders, you’ll significantly reduce the number of incoming calls to your customer services.
Improve relations and build customer loyalty by providing them with visibility into their deliveries, using reliable and dynamically updated information.
Simplify returns for your customers
A label is automatically generated and given to them. Make it easy to return orders and give your customers the autonomy to do so.
Manage all your communication channels
Retrieve your consolidated data in a single interface and manage your activity in real time, and personalise communications with your customers between their purchase and the delivery.
Measure and keep your delivery guarantees
Thanks to transport data and our customer satisfaction surveys, improve your performance by motivating your carriers and your teams in stores or warehouses.