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Our modules: Return

Easily manage parcel returns

Offer your customers the possibility to return their orders easily and independently. A label is automatically generated and given to them.

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Woop is a harmonised last mile management platform, used to:

  • Help your customers who have changed their minds or who are dissatisfied with the product
  • Provide a seamless customer experience, from their initial order to product returns
  • Facilitate the management of e-commerce returns for your teams

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Advantages

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Two possible methods for returns: delivery to a pickup point or collection from the customer's home

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Selecting the best carrier for handling the product return

automatisation

A return label is automatically generated and given to the customer

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Feature details

Return flows created manually or via API

Coordination of eligible carriers for the return service

Sending the return label by email notification

Event monitoring workflow

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Key figures

+ 0
carriers in the Woop network
0 %
savings on your transport costs
75
NPS (compared with 34 on average for parcel delivery)
- 0 %

incoming calls from your customers

Advantages

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Control tower

Centralisation and visualisation of "outward" and "return" flows on the platform

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Customer experience

Seamless communication with customers from start to finish

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Our experts can offer you support that suits your needs, your constraints and your priorities. Let's talk about your challenges.

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