Easily manage parcel returns

Offer your customers the possibility to return their orders easily and independently. A label is automatically generated and given to them.

return-hero
return-2

eyes

Woop is a harmonised last mile management platform, used to:

  • Help your customers who have changed their minds or who are dissatisfied with the product
  • Provide a seamless customer experience, from their initial order to product returns
  • Facilitate the management of e-commerce returns for your teams

eyes

Advantages

retours

Two possible methods for returns: delivery to a pickup point or collection from the customer's home

selection

Selecting the best carrier for handling the product return

automatisation

A return label is automatically generated and given to the customer

eyes

Feature details

Return flows created manually or via API

Coordination of eligible carriers for the return service

Sending the return label by email notification

Event monitoring workflow

eyes

Key figures

+ 0
carriers in the Woop network
0 %
savings on your transport costs
75
NPS (compared with 34 on average for parcel delivery)
- 0 %

incoming calls from your customers

Advantages

eyes

Control tower

Centralisation and visualisation of "outward" and "return" flows on the platform

eyes

Customer experience

Seamless communication with customers from start to finish

eng-amelie

eyes

Get started now

Our experts can offer you support that suits your needs, your constraints and your priorities. Let's talk about your challenges.

Request a demo