Provide an engaging and seamless brand experience for customers!

For 72% of consumers, delivery is the most important criterion for an online purchase (e-commerce mag). This is the last point of contact with the customer, so it should leave an excellent impression.

 

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Reassure your customers with an intuitive delivery experience and measure their satisfaction.

With Woop, it's easy to create your own post-purchase customer pathway, customise with your own branding. After each delivery, you can create a survey to measure satisfaction and enrich your know-your-customer data. The information collected through this survey is used to enrich the platform's algorithms and is taken into account for future orchestration operations.

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Access customised notifications and harmonised tracking pages.
  • SMS Notifications
  • Customised single- or multi-carrier tracking page
  • Email Notifications

Your customer tracks the progress of their order(s) in real time via a tracking page customised with your branding, sent in an email or SMS on behalf of your brand, monitoring the exact timeline of the transport partner. Multi-parcel and multi-carrier orders can also be tracked via the platform.

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Advantages

personnalisation

Personalisation

Be the single point of contact for your customers, regardless of the transport partner selected, and communicate your brand image throughout the delivery process.

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Reassurance

By informing your customers in real time about the status of their orders, you’ll significantly reduce the number of incoming calls to your customer services.

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Loyalty

Improve relations and build customer loyalty by providing them with visibility into their deliveries, using reliable and dynamically updated information.

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Features

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Tracking

Analytics

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Key figures

+ 0
carriers in the Woop network
0 %
savings on your transport costs
0
NPS (compared with the 34 average for parcel delivery)
- 0 %
incoming calls from your customers

Advantages

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Simplify returns for your customers

A label is automatically generated and given to them. Make it easy to return orders and give your customers the autonomy to do so.

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Manage all your communication channels

Retrieve your consolidated data in a single interface and manage your activity in real time, and personalise communications with your customers between their purchase and the delivery.

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Measure and keep your delivery guarantees

Thanks to transport data and our customer satisfaction surveys, improve your performance by motivating your carriers and your teams in stores or warehouses.

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Get started now

Our experts can offer you support that suits your needs, your constraints and your priorities. Let’s talk about your post-purchase strategy.

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