Let's talk about your challenges
Our experts help you keep your delivery promise, from the checkout experience to delivery routes and shipping invoice control.










Let's talk about your needs
Need help with your account?
For questions about a delivery, your integration or your billing, our support team helps you directly through the help center.
- Real-time tracking of your requests
- Guides and answers to frequently asked questions
- A team dedicated to your operations
They started with a conversation
Retailers that transformed their delivery with Woop.
« With the Woop platform, we efficiently manage our customers' delivery experience and all our transport partners from a single interface. […] The Woop team quickly and efficiently rolled out its last-mile optimization solution across all our supermarkets. »
Supermarché Match Olivier Thibaut, E-commerce & Home Delivery Project Manager
« Thanks to this partnership, we have a reliable, relevant and scalable solution […] and our central teams have better visibility over transport operations carried out locally. »
Saint MaclouThomas Hoffman - Warehouse Director
« Beyond measurable gains, route optimization with Mapo opens up new strategic thinking for us. »
Mondial RelayJulien Goeman - Software Domain Manager
Your questions
I'm an independent courier: is Mapo right for me?
No. Mapo is not designed for independent couriers: it is a route planning tool built for companies that manage their own teams of drivers.
However, you can offer your services to the Woop transport network, which brings together more than 1,000 partners: carriers, freight forwarders, bike couriers, pickup point and locker networks, and collaborative platforms. Our transport team constantly scouts the market and regularly onboards new players. To introduce yourself, use this contact form and tell us about your service area, your fleet and your licenses.
Is Woop a carrier or a software company?
Woop is a software company, not a carrier. We offer two solutions:
- The Woop DMS (Delivery Management System): retailers use it to orchestrate their deliveries across multiple carriers (checkout, carrier selection, customer tracking, ship from store, click & collect, cost management).
- Mapo: it lets you plan and optimize your own drivers' routes.
Is your solution right for my business?
Mapo is designed for any company that runs delivery, collection or field service routes: retail, distribution, food, healthcare, services, carriers. It handles up to 50 constraints: time windows, vehicle capacities, visit durations, priorities, pick-up & delivery, zoning.
The Woop DMS is designed for companies that want to offer and manage multiple delivery methods. More than 500 companies trust us, including Leroy Merlin, Auchan, Decathlon, Boulanger and Electro Dépôt.
Can I try it for free?
Yes. Mapo is available as a 14-day free trial, with no commitment: try Mapo for free. For the Woop DMS, we offer a personalized demo.
How much does it cost?
Mapo is billed per vehicle per month:
- Mapo Planner: from €30
- Mapo Suite Standard (with the driver app and real-time tracking): from €45
- Mapo Suite Premium: from €52
The Woop DMS is quoted based on your volumes and the modules you choose.
Can you connect to my ERP, WMS or e-commerce site?
Yes. All Woop and Mapo features are available through APIs, with public documentation in the Developers section of woopit.fr. You can also import your addresses and orders from a file.
Which areas do you cover?
Our solutions operate in France and across Europe, and the platform is available in French, English and Spanish.
Mapo: is there an app for drivers?
Yes. Mapo Driver is available on iOS and Android. It offers turn-by-turn navigation, real-time geolocation, proof of visit collection (signature, photo) and comments. Your customers can also be notified automatically by text message.
I'm already a customer and have an issue (login, app, invoice): who should I contact?
Start with our help center: you'll find answers to the most common questions. If your issue persists, send a request to our support team.
If you work in a store for one of our partner retailers, please contact your internal Woop referent first to get your access set up.
Our offices
Four locations in France and Spain.
59777 Lille
33800 Bordeaux
64000 Pau
28006 Madrid
Contact
Ready to take it to the next level?
Talk to a Woop expert: a personalized demo, project scoping or a simple question, we'll get back to you quickly.